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Legal Bits

IT IS AN OFFENCE FOR ANY PERSON UNDER 18 YEARS TO BUY OR ATTEMPT TO BUY ALCOHOL. PLEASE DRINK RESPONSIBLY.

Please read these Terms carefully and make sure that you understand them before you place an order for any product.

Delivery Charges

 

Subscription Pouches – delivery is £2 per box. Delivery takes 1-3 working days. We use Royal Mail as our parcel carrier. 

 

Member Store Purchases - delivery is £4.95. Delivery takes 1-3 working days. UK deliveries are made Monday-Saturday. We use courier services that require age verification on delivery. Valid ID as proof of age of the recipient will be required upon delivery.

Please note, due to international shipping regulations, we do not currently offer membership outside of mainland UK. If we notice your address is international after you subscribe, don't worry, we will cancel and refund your membership in full.

Refunds on non-subscription products

We have a 28-day return policy on non-subscription products (i.e. the purchase of full price bottles).

To be eligible for a return, your item must be in the same condition that you received it, unopened, undamaged, and in its original packaging. 

To request a return, you can contact us at hello@rumrover.com. If your return is accepted, we’ll send you instructions on how and where to send your package.

Please be aware that you will be liable for any postage costs incurred as a result of returning items to Rum Rover and you should ensure that you obtain proof of postage as you send it back.

We regret that a refund can only be provided for items received back by us. This does not affect your statutory rights. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Subscription Returns 

Please inspect your pouch on arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.For all other queries relating to your subscription please contact us hello@rumrover.com.

Payment Methods

Payment can only be made using credit/debit cards through PayPal. We cannot take orders by phone or email. Card payments are made through a secure server. Rum Rover does not store your financial details. Your personal details are not passed to any third party. Payment will be taken at the time of ordering.

Age Verification Policy

We take our responsibility in relation to the sale of age-restricted items exceptionally seriously. Licensing Act 2003: it is an offence for any person under 18 years to buy or attempt to buy alcohol. You must be aged 18 or over to make purchases from the website; by placing an order you declare that you are 18 years of age or over and understand that it is an offence to purchase alcohol as, or on behalf of, a minor.

 

We reserve the right to withhold delivery (or have the courier withhold delivery) to persons who appear or cannot provide evidence that they are aged 18 or over, or appear under the influence of alcohol. We will only deliver age-restricted items to the shipping address provided at checkout, which may include reception of a commercial building, etc.

 

We use courier services that require age verification on delivery for non-subscription purchases. Valid ID as proof of age of the recipient will be required on delivery. Photo identification accepted includes; a passport, Driving licence. If the recipient is unable to provide evidence of age, the item will be returned to Rum Rover.

 

Should a parcel be missed Royal Mail may leave a ‘something for you’ card following an unsuccessful delivery attempt and return it to your local post off collection point. Royal Mail local collection services may require age verification at collection. Royal Mail operates a ‘Challenge 25’ policy and a signature will be required upon collection. All information we receive about customers is treated in accordance with our Privacy Policy. Please drink responsibly. 

We operate the website www.rumrover.com. We are Rum Rover Ltd, a company registered in England and Wales under company number 14951191 having its registered HQ address at 82a James Carter Road, Mildenhall, Suffolk IP28 7DE. We are registered for VAT and our VAT number is GB <Pending>.

Privacy Policy​

Rum Rover is committed to protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research or where we have your express permission to do so. We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your expressed permission.

Rum Rover does not collect Personal Information about you, except when you provide it to us. When you submit your Personal Information you will be asked to consent to the processing and transfers of your Personal Information. If you would prefer that we don’t collect any Personal Information from you, please do not provide us with any such information. We will use the Personal Information you provide us only for the purposes of processing your orders and responding to any comments or questions you have.

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of Rum Rover, such as information regarding which of our pages are most popular and general website administration.

We may also use your information to tell you about our products, promotions and special offers that may be of interest to you, by email, mail or by telephone. In particular, we may look at what you have previously ordered in an attempt to tell you about promotions that will be of particular interest to you. All customers are given the opportunity to opt out of receiving such further information that they give by contacting hello@rumrover.com

We may disclose any information, including Personal Information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request.

Sensitive information is not sought through this website. Sensitive information includes data relating to: race or ethnic origin; political opinions; religious or other similar beliefs; physical or mental health. If you do provide sensitive information, by providing that information you explicitly consent to us using it for the purposes for which it has been provided. 

Cookie Policy​

Cookies are small pieces of text sent to your browser when you visit a site. They serve a variety of functions, like enabling us to remember certain information you provide to us as you navigate between pages on the Services. By using this website, you agree to our use of cookies. We use cookies to provide you with a great experience and to help our website run effectively. You can set your browser to not accept cookies, but this may limit your ability to use the Services.

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